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If your iphone won’t turn on or is frozen
If your iPhone has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.
If you’re switching to a new device
If you want to transfer your information from another device to your new iPhone, iPad, or iPod touch, follow these steps:
Make sure that you back up your previous iOS device so that you can transfer the content to the new device.
Put your device in recovery mode and set it up again
- Make sure that your Mac is up to date. If you’re using iTunes, make sure you have the latest version of iTunes.
- On a Mac with macOS Catalina, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
- Keep your device connected and wait until the recovery mode screen appears:
- Locate your device on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your device. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then repeat step 3.
- After the Update or Restore completes, set up your device.
Set up face id or touch id and create a passcode
On some devices, you can set up Face ID or Touch ID. With these features, you can use face recognition or your fingerprint to unlock your device and make purchases. Tap Continue and follow the instructions, or tap «Set Up Later in Settings.»
Next, set a six-digit passcode to help protect your data. You need a passcode to use features like Face ID, Touch ID, and Apple Pay. If you’d like a four-digit passcode, custom passcode, or no passcode, tap «Passcode Options.»
