- About closing apps on iphone
- Back up your iphone
- Backing up your iphone to icloud
- Check apple’s system status page
- Check your coverage area
- Check your date & time settings
- Connect your mac to personal hotspot with usb
- How to test your iphone’s connection to the internet
- If the screen isn’t working on your iphone or ipad
- If you can’t connect to personal hotspot with bluetooth
- Pair your devices
- Connect to personal hotspot with bluetooth
- If you can’t connect to personal hotspot with usb
- Connect your mac to personal hotspot with usb
- Iphone app store: working again!
- Pair your devices
- Reset network settings
- Sign out of the app store and back in
- The fix: what to do when the app store is not working on your iphone, ipad, or ipod
- Update your iphone
- Wi-fi tips
- If an app on your iphone or ipad stops responding, closes unexpectedly, or won’t open
- Close and reopen the app store app
About closing apps on iphone
I recommend closing out all your apps once every day or two, because despite what you may have heard, it is good for your iPhone battery life. If you’re interested in learning more, read our article that proves why closing out your iPhone apps really is a good idea, and check out our video for more iPhone battery tips!
Back up your iphone
Before moving onto the next troubleshooting step, we recommend saving a backup of your iPhone. A backup is a copy of all the data on your iPhone, including your contacts, photos, and apps. There are three different ways to back up your iPhone, and we’ll walk you through each method below.
Backing up your iphone to icloud
- Open Settings.
- Tap iCloud.
- Tap Backup.
- Make sure the switch next to iCloud Backup is green, which indicates that it’s on.
- Tap Back Up Now.
Note: Your iPhone needs to be connected to Wi-Fi to back up to iCloud.
Check apple’s system status page
It’s possible the App Store isn’t working on your iPhone because of an issue with Apple’s servers. Check out Apple’s System Status page and make sure the dots are green, especially the first one next to App Store.
If this dot or many others aren’t green, Apple is experiencing some issues and there’s nothing wrong with your iPhone. Apple usually resolves these issues pretty quickly, so your best bet is to be patient and check back later.
Check your coverage area
Make sure that you’re in an area with cellular network coverage. Then follow these steps:
Check your date & time settings
If your iPhone Date & Time Settings aren’t set up correctly, it can cause all sorts of problems on your iPhone — including this one! Open Settings and tap General. Then, tap Date & Time and make sure the switch next to set to Set Automatically.
Connect your mac to personal hotspot with usb
- Update to the latest version of iTunes.
- With a USB cable, connect your Mac to the iPhone or iPad that provides Personal Hotspot. If prompted, trust the device.
- Make sure that you can locate and view your iPhone or iPad in iTunes or the Finder. If your Mac doesn’t recognize your device, try a different USB cable.
- Go to System Preferences > Network, then select iPhone USB. If you don’t see it, click the Add button
and add it.
- Click the More button
, choose Make Service Inactive, then click Apply.
- Click the More button , choose Make Service Active, then click Apply. If you already have a different network connection, your Personal Hotspot connection might not activate until you uncheck “Disable unless needed” and click Apply.
How to test your iphone’s connection to the internet
It’s easy to test your iPhone’s connection to the internet. First, open Settings and tap Wi-Fi.
You will see a switch next to Wi-Fi on the top of the screen. If the switch is green (or on), then your iPhone is connecting to Wi-Fi networks wherever possible. If the switch is gray (or off), your iPhone is never connecting to Wi-Fi and only connecting to the internet using cellular data through your cell phone plan.
If the screen isn’t working on your iphone or ipad
Learn what to do.
If you can’t connect to personal hotspot with bluetooth
Use the steps below to pair your devices and connect to Personal Hotspot with Bluetooth.
Pair your devices
- On the device that provides Personal Hotspot, go to Settings > Personal Hotspot and make sure Allow Others to Join is on.
- Go to Settings > Bluetooth and make sure that Bluetooth is on.
- Keep this screen open, then follow the steps for the device that needs to connect:
- On your iPad or iPod touch, tap Settings > Bluetooth and make sure Bluetooth is on. Tap the device that provides Personal Hotspot, confirm the code that appears, then tap Pair on both devices.
- On your Mac, choose Apple menu > System Preferences, then click Bluetooth and make sure Bluetooth is on. Select the device providing Personal Hotspot, click Connect, then follow the onscreen instructions.
- On your Windows PC, click the Bluetooth icon in the Notification area and make sure Bluetooth is on. Choose Add a Bluetooth Device, then follow the onscreen instructions.
Connect to personal hotspot with bluetooth
If you can’t connect to personal hotspot with usb
Connect your mac to personal hotspot with usb
- Update to the latest version of iTunes.
- With a USB cable, connect your Mac to the iPhone or iPad that provides Personal Hotspot. If prompted, trust the device.
- Make sure that you can locate and view your iPhone or iPad in iTunes or the Finder. If your Mac doesn’t recognize your device, try a different USB cable.
- Go to System Preferences > Network, then select iPhone USB. If you don’t see it, click the Add button and add it.
- Click the More button , choose Make Service Inactive, then click Apply.
- Click the More button , choose Make Service Active, then click Apply. If you already have a different network connection, your Personal Hotspot connection might not activate until you uncheck “Disable unless needed” and click Apply.
Iphone app store: working again!
As we’ve seen, there are a lot of reasons why the iPhone App Store may not be working, but with a bit of patience, I’m sure you can fix it. Apple employees hear, “My App Store is blank!” all the time, and as we discussed, it’s a software problem 99% of the time.
Pair your devices
- On the device that provides Personal Hotspot, go to Settings > Personal Hotspot and make sure Allow Others to Join is on.
- Go to Settings > Bluetooth and make sure that Bluetooth is on.
- Keep this screen open, then follow the steps for the device that needs to connect:
- On your iPad or iPod touch, tap Settings > Bluetooth and make sure Bluetooth is on. Tap the device that provides Personal Hotspot, confirm the code that appears, then tap Pair on both devices.
- On your Mac, choose Apple menu > System Preferences, then click Bluetooth and make sure Bluetooth is on. Select the device providing Personal Hotspot, click Connect, then follow the onscreen instructions.
- On your Windows PC, click the Bluetooth icon in the Notification area and make sure Bluetooth is on. Choose Add a Bluetooth Device, then follow the onscreen instructions.
Reset network settings
If the App Store still isn’t working on your iPhone, it’s time to Reset Network Settings. Reset Network Settings “forgets” all the Wi-Fi networks you’ve ever connected to, so don’t forget to reconnect to your home Wi-Fi network in Settings ->
To Reset Network Settings on your iPhone, open Settings and tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. Enter your iPhone passcode, then tap Reset Network Settings again to confirm the reset.
Sign out of the app store and back in
Sometimes, problems loading the App Store can be solved by signing out and back in with your Apple ID. You may be wondering how you can sign out of the App Store without being able to get into the App Store, but it’s easy — just follow these simple steps:
First, open Settings and tap on your name at the top of the screen. Scroll down and tap Sign Out.
Now that you’re signed out, it’s time to sign back in. Tap the Sign In button and enter your Apple ID and password.
The fix: what to do when the app store is not working on your iphone, ipad, or ipod
I’ll be using an iPhone for this walkthrough, but the process for fixing the App Store on iPad and iPod is exactly the same. If you have an iPad or iPod, feel free to substitute your device whenever you see iPhone in this article.
Update your iphone
Updating your iPhone could potentially fix a software issue preventing the App Store from working properly. Open Settings and tap General -> Software Update. Tap Download and Install or Install Now if an update is available.
After updating your iPhone, open the App Store and see if the problem is fixed. Move onto the next step if the App Store is still blank or not working.
Wi-fi tips
Tap the switch next to Wi-Fi to turn it off. Tap the switch again to turn Wi-Fi back on, then tap on the name of the network you want to connect your iPhone to.
If an app on your iphone or ipad stops responding, closes unexpectedly, or won’t open
If an app on your iPhone or iPad doesn’t work as expected, try this.
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Close and reopen the app store app
Sometimes small glitches with the App Store can prevent it from connecting to the internet, and when that happens, it won’t load at all. The first thing to try is to close the App Store app and open it again.
